Deadlines

Submission Deadlines:

Meeting program deadlines is an important part of the awards process. Late submissions will result in a deduction from the applicant's total score.

• Up to 24 hours late: -5 points
• 1-3 days late: -10 points
• More than 3 days late: entry may be disqualified from moving forward.

These policies help maintain fairness to all applicants and respect the time of our volunteer judges. We strongly encourage applicants to plan ahead and allow ample time to complete each stage of the application. Thank you for understanding! 

For the second round of judging, finalists will be asked to provide their company logo, shipping address, and a 3-minute video answering the following question: 

• For individual awards (Agent, Supervisor, Manager, Director): Tell us about a moment in the past year when you made a meaningful impact in your role. What was the situation, what actions did you take, and what was the outcome?
• For team awards (Best Small, Medium, & Large Contact Center, Best Culture, Best Public Sector Team, Best Use of AI, Best Customer Service Innovation, Best Use of Customer Feedback): Tell us about a challenge
• For vendors (Best New Technology Solution): What else should our judges know about your entry? What makes your solution the one to beat in this category?

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