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  • Call for Entries Opens: October 1, 2018
  • Save 50% Deadline: December 21, 2018
  • Call for Entries Closes: January 31, 2019
  • Finalists Announced: March 4, 2019
  • Additional Materials Due from Finalists: March 27, 2019
  • Winners Announced: May 14, 2019 (At ICMI Contact Center Expo)

 

Category Early Bird Fee Full Price
Best Small, Medium, or Large Contact Center $100 $200
Best Strategic Value to the Contact Center $75 $150
Best Digital Customer Experience $75 $150
Best Learning & Development Program $75 $150
Best Contact Center Culture $75 $150
Best New Technology Solution $100 $200
Best Outsourcing Provider $100 $200
Best Contact Center Trainer, Best Workforce Manager, Best Agent, Supervisor, or Manager $50 $100

 

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