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Deadlines
| Call for Nominations Opens | October 27, 2019 |
| End of Early Bird (50% off) | December 20, 2019 |
| Call for Nominations Closes | January 31, 2020 |
| Finalists Announced | March 6, 2020 |
| Additional Materials Due from Finalists | April 3, 2020 |
| Winners Announced | May 12, 2020 at ICMI Contact Center Expo |
Pricing
| Category | Early Bird (50% off) | Full |
| Best Small, Medium, or Large Contact Center | $100 | $200 |
| Best Strategic Value to the Contact Center | $75 | $150 |
| Best Digital Customer Experience | $75 | $150 |
| Best Learning & Development Program | $75 | $150 |
| Best Contact Center Culture | $75 | $150 |
| Best New Technology Solution | $100 | $200 |
| Best Outsourcing Provider | $100 | $200 |
| Best Contact Center Trainer, Workforce Manager, Agent, Supervisor, or Manager | $50 | $100 |
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