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- Call for Entries Opens: October 1, 2018
- Save 50% Deadline: December 21, 2018
- Call for Entries Closes: January 31, 2019
- Finalists Announced: March 4, 2019
- Additional Materials Due from Finalists: March 27, 2019
- Winners Announced: May 14, 2019 (At ICMI Contact Center Expo)
| Category | Early Bird Fee | Full Price |
| Best Small, Medium, or Large Contact Center | $100 | $200 |
| Best Strategic Value to the Contact Center | $75 | $150 |
| Best Digital Customer Experience | $75 | $150 |
| Best Learning & Development Program | $75 | $150 |
| Best Contact Center Culture | $75 | $150 |
| Best New Technology Solution | $100 | $200 |
| Best Outsourcing Provider | $100 | $200 |
| Best Contact Center Trainer | $75 | $150 |
| Best Workforce Manager | $75 | $150 |
| Best Agent, Supervisor, or Manager | $50 | $100 |
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