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  • Save 50% Deadline: December 22, 2017
  • Call for Entries Closes: January 26, 2018
  • Finalists Announced: March 12, 2018
  • Additional Materials Due from Finalists: March 30, 2018
  • Winners Announced: May 22, 2018 (At ICMI Contact Center Expo)

 

Category Early Bird Fee Full Price
Best Small, Medium, or Large Contact Center $100 $200
Best Strategic Value to the Contact Center $75 $150
Best QA/ Customer Experience Program $75 $150
Best Social Media Customer Care $75 $150
Best Chat Support $75 $150
Best Use of Technology $75 $150
Best Contact Center Culture $75 $150
Most Improved Contact Center $75 $150
Most Innovative Customer Service $75 $150
Best New Technology Solution $100 $200
Best Outsourcing Provider $100 $200
Best Agent, Supervisor, or Manager $50 $100

 

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