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Our 2017 program will honor and recognize ahchievements across 16 unique categories:

  • Best Small Contact Center
  • Best Medium Contact Center
  • Best Large Contact Center
  • Most Improved Contact Center
  • Best Strategic Value to the Organization
  • Best Use of Technology
  • Best QA and Customer Experience Program
  • Best Chat Support
  • Best Social Media Customer Care
  • Best Company Culture* (NEW)
  • Best Philanthropy Program* (NEW)
  • Best Contact Center Agent
  • Best Contact Center Supervisor
  • Best Contact Center Manager
  • Best New Technology Solution
  • Best Outsourcing Provider

View all of the category rules and critera