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A big thanks to everyone who submitted a nomination this year! Finalists will be announced on March 6, 2020!


ICMI's Global Contact Center Awards program is the most comprehensive awards program dedicated to the customer service industry. It honors and recognizes the companies, contact centers, and individuals that provide a platform for leadership, vision, innovation, and strategic accomplishments in the profession and their industries. For more than 13 years, ICMI, the leading global provider of comprehensive resources for customer service professionals, has organized and managed this awards program.

The awards program now recognizes teams and individuals in 14 categories. See who won in 2019 and join us on March 6 to find out who made the list of finalists in 2020!

Have questions? Feel free to reach out to our awards team!


Thank you to our program sponsors!


Global Vision


Category Sponsor