[Skip to Content]

Congratulations to the 2019 finalists! Watch a replay of the announcement below, or view the full list here

The entry period for the 2020 awards cycle will open this October. 

The most comprehensive awards program dedicated to the customer management industry

Register/login now to begin your entry

The ICMI Global Contact Center Awards Program is the most comprehensive awards program dedicated to the customer service industry. It is designed to honor and recognize the companies, contact centers and individuals that provide a platform for leadership, vision, innovation and strategic accomplishments within the industry. For more than 12 years, ICMI, the leading global provider of comprehensive resources for customer service professionals has organized and managed this awards program.

The awards program now recognizes teams and individuals in 14 unique categories.  Do you think you have what it takes to bring home a trophy?

View Past Winners

Have questions? Feel free to reach out to our awards team via email: awards@icmi.com


Download an Awards Entry Tool Kit to help you get started. 

Thank you to our 2019 Sponsors!