Congratulations to the 2025 Winners!
Individual Awards
· Best Contact Center Agent: Alvinia “Vina” Faulkner, Callzilla
· Best Contact Center Supervisor: Christine Johnson, Ultimus Fund Solutions, LLC
· Best Contact Center Manager: Isabelle Deslauriers, StarTech.com
· Best Contact Center Director: Kara Whalen, VHA Member Services, Health Resource Center
· Lifetime Achievement Award: Beth Gauthier-Jenkin
Team Awards
· Best Contact Center Culture: Synovus Customer Care
· Best Use of Customer Feedback: Blue Cross and Blue Shield of Kansas City
· Best Use of AI: Cathay Life Insurance Co., Ltd
· Best Customer Service Innovation: Arbella Insurance
· Best New Technology Solution: QEval by Etech Global Services
· Best Public Sector Service Team: Veterans Health Administration, Member Services
· Best Small Contact Center: STCU (Winner); OneCause (Runner Up)
· Best Medium Contact Center: Pathward Tax (Winner); Payroc (Runner Up)
· Best Large Contact Center: Navy Federal Credit Union (Winner); Optimum (Runner Up)
About the ICMI Global Contact Center Awards
Each year, ICMI honors the very best in the contact center and customer experience profession, recognizing the companies, contact centers, and individuals that provide a platform for leadership, vision, innovation, and strategic accomplishments in their industries.
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