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The 2025 deadline has now passed. Judging is underway and finalists will be announced the week of July 21. Please stay tuned!

Each year, ICMI honors the very best in the contact center and customer experience profession, recognizing the companies, contact centers, and individuals that provide a platform for leadership, vision, innovation, and strategic accomplishments in their industries.

Do you have what it takes to take home the trophy? ICMI's Brad Cleveland has a message for you! Watch to find out why you should apply and how to create an entry that shines.

One more tip: save your work!

We recommend completing your entries in a Word or Google doc and profreading them before you submit. Would you like to receive a document containing all the category questions? Drop Erica Marois a note: erica.marois@informa.com