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Announcing the 2022 ICMI Global Contact Center Awards Finalists

Congratulations to all who entered! The winners will be crowned at the ICMI Contact Center Expo in Orlando, October 24 - 27th, 2002. Here are the finalists for each category:

Individual Awards

Best Contact Center Agent

Darren Anson, Frontier

Amanda Bickley, WebMD Health Services

Gloria Felts, WebMD Health Services

Tiffany Ireland, WebMD Health Services

Jessica Williams, WebMD Health Services

Best Contact Center Manager

Patricia Hanley, UPMC Health Plan

Bonita Hoermann, United Healthcare

Sarah Koop, WebMD Health Services

Trish Panibio, Peak Support

Best Contact Center Supervisor

Jaba Chincharauli, Frontier

Clark Lindstone, United Healthcare - Provider Services Operations

Kathryn Thomas, Navy Federal Credit Union

Darlene Unger, Showdown Displays

Best Contact Center Trainer

Pat Ricken, Transparent BPO

Customer Hero Award

Davy Kesner, Frontier

Darlene Unger, Showdown Displays

Group Awards

Best Contact Center Culture 


Navy Federal Credit Union

OneCause - Customer Service Team

Showdown Displays

UPMC Health Plan Member Services

Best Digital Customer Experience

Concentrix & Grypp Corp

Hallmark Care


Nationwide Insurance - Personal Lines Servicing

Newfold Digital - Contact Center

Best Learning and Development Program



Trex - Training & Development Team

Best New Technology Solution

Grypp Corp & Concentrix

Infinity - Conversation Analytics


UPMC Health Plan - Member Services


Best Outsourcing Provider 



Peak Support

Simply Contact

Best Strategic Value to the Organization

Concentrix & Grypp Corp


Intuit CGCS BPR & Continuous Improvement Team

Nationwide Insurance - Underwriting and Processing Simplification Team

Best Small Contact Center

OneCause Customer Service Team

Society for Human Resource Management Knowledge Center

Best Medium Contact Center

DHL Express UAE - Contact Center Team

Showdown Displays

Visions Federal Credit Union Contact Center

WebMD Health Services

Zeiders Enterprises, Inc.

Best Large Contact Center 

ACT Customer Support


MSC Industrial Supply

Newfold Digital

UnitedHealthcare - Provider Services

You can register for the ICMI Contact Center Expo here.