Congratulations to the 2021 ICMI Global Contact Center Award Winners!

 

Click on the photo for a link to the full ceremony!

 

HERE ARE THE 2021 WINNERS IN THE INDIVIDUAL CATEGORIES:

 

Best Contact Center Agent - Jeanette Menapace, WebMD Health Services 

Best Contact Center Manager - Rocky Buchta, WebMD Health Services 

Best Contact Center Supervisor - Kristina Andrews, Publishing Concepts, Inc. 

Best Contact Center Trainer - Kaitlin Eddinger, Navy Federal Credit Union 

Best Workforce Manager - Chris Martin, WebMD Health Services

Customer Hero - Ana María Ramírez, Callzilla 

HERE ARE THE 2021 TEAM WINNERS IN THE TEAM CATEGORIES:

 

Best Contact Center Culture - Solari Crisis & Human Services

Best Digital Customer Experience - TELUS International 

Best Learning & Development Program - WebMD Health Services 

Best Strategic Value to the Organization - UPMC Health Plan 

Best New Technology Solution (tie) - Local Measure 

Best New Technology Solution (tie) - TELUS International 

Best Outsourcing Provider - CSS Corp 

Best Small Contact Center, Runner-Up - Clio 

Best Small Contact Center (tie) - Dorel Juvenile 

Best Small Contact Center (tie) - VMS Biomarketing 

Best Medium Contact Center, Runner-Up - WebMD Health Services 

Best Medium Contact Center - Inside Sales, Publishing Concepts, Inc. 

Best Large Contact Center, Runner-Up - PeakSupport 

Best Large Contact Center - UPMC Health Plan 

 

 

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