The most comprehensive awards program dedicated to the customer management industry

Finalists will be notified on March 2. Please stay tuned! 

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The ICMI Global Contact Center Awards Program is the most comprehensive awards program dedicated to the customer management industry. It is designed to honor and recognize the companies, contact centers and individuals that provide a platform for leadership, vision, innovation and strategic accomplishments for the industry. For over 12 years, ICMI, the leading global provider of comprehensive resources for customer management professionals has organized and managed this awards program. In 2013, ICMI took this program to a new level by honoring the best and the brightest with a formal awards dinner.

In 2015, we decided to change the mood, if you will - with a 'celebration of excellence' Global Contact Center Awards Party - a more festive environment that allowed everyone to revel in the achievements of the finalists, as the Awards Party became included in the Contact Center Expo & Conference paid attendee pass.

View Past Finalists >

Awards will be given for each of the categories found on the Categories and Criteria page. Finalists will receive certificates commemorating their achievements, and winners will receive personalized trophies to take back to their contact center. We encourage contact centers worldwide to apply for multiple categories, and nominate multiple colleagues for these prestigious honors.

Have questions? Feel free to reach out to our awards team via email: awards@icmi.com

Congratulations to our 2016 Finalists and Winners!

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