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The 2019 submission process will open on October 1, 2018. Please stay tuned for more details. 

The most comprehensive awards program dedicated to the customer management industry

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The ICMI Global Contact Center Awards Program is the most comprehensive awards program dedicated to the customer service industry. It is designed to honor and recognize the companies, contact centers and individuals that provide a platform for leadership, vision, innovation and strategic accomplishments within the industry. For more than 12 years, ICMI, the leading global provider of comprehensive resources for customer service professionals has organized and managed this awards program.

The awards program now recognizes teams and individuals in sixteen unique categories.  Do you think you have what it takes to bring home a trophy?

View Past Finalists >

Have questions? Feel free to reach out to our awards team via email: awards@icmi.com

For more information, and to download an Awards Entry Tool Kit, please visit icmi.com/awards