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The Last Day to Submit a Nomination Is January 31, 2020!


ICMI's Global Contact Center Awards program is the most comprehensive awards program dedicated to the customer service industry. It honors and recognizes the companies, contact centers, and individuals that provide a platform for leadership, vision, innovation, and strategic accomplishments in the profession and their industries. For more than 13 years, ICMI, the leading global provider of comprehensive resources for customer service professionals, has organized and managed this awards program.

The awards program now recognizes teams and individuals in 14 categories. Do you think you have what it takes to bring home a trophy? See who won in 2019!

Download the Awards Toolkit to help you get started. Still have questions? Feel free to reach out to our awards team!

Submit a Nomination Today!

Thank you to our program sponsors!


Global Vision


Category Sponsor