Congratulations to the 2024 Global Contact Center Award Finalists!
Each year, ICMI honors the very best in the contact center and customer experience profession, recognizing the companies, contact centers, and individuals that provide a platform for leadership, vision, innovation, and strategic accomplishments in their industries. Congratulations to all the 2024 finalists!
Individual Awards
Best Contact Center Agent
- Jaid Burton, Showdown Displays
- Theresa Butcher, DAT Solutions
- Sara Hardy, WebMD Health Services
- Thad Hubbell, WebMD Health Services
- Chelsea Lochas, Navy Federal Credit Union
- Mandelyn "Mandi" Vera, Navy Federal Credit Union
Best Contact Center Supervisor
- Meagan Burnett, STCU
- Alexa Damiani-Smith, Navy Federal Credit Union
- Max Fitzell, STCU
- Courtney Shefferd, Navy Federal Credit Union
Best Contact Center Manager
- Travis Broberg, Showdown Displays
- Keith Martin, The Healthy Back Institute
- Aleasha McDaniel, STCU
- Heather Sheeler, Pathward Tax Division
Customer Hero Award
- Emma Hanley, DAT Freight & Analytics
- LaVonne Sanchez, Showdown Displays
Team Awards
Best Large Contact Center
- Amica Mutual Insurance Company
- Cox Automotive
- UPMC Health Plan
- UPMC Scheduling Services
Best Medium Contact Center
- Cord Blood Registry by Cooper Surgical
- DAT Freight & Analytics
- Pathward Tax Division
- WebMD Health Services
Best Small Contact Center
- Gopher Sport
- OneCause
- StarTech.com
- STCU
- WebCE
Best Digital Customer Experience
- Cathay Life Insurance Co., Ltd
- Samsung Electonics of America NAHQ CS
- Teleperformance & Grypp for Beko
- Vystar
Best Strategic Value to the Organization
- Etech Global Services
- Premier BPO
Best Contact Center Culture
- Amica Mutual Insurance Company
- Navy Federal Credit Union
- SCAN Health Plan
- Showdown Displays
- UPMC Health Plan
- WebMD Health Services
Best Learning & Development Program
- Etech Global Services
- StarTech.com
- Transparent BPO
- UPMC Scheduling Services
Best Outsourcing Provider
- Movate Inc.
- Premier BPO
Best New Technology Solution
- Cognigy
- eGain Corporation
- Klearcom
- Quiq
Share