Announcing the 2022 ICMI Global Contact Center Awards Finalists
Congratulations to all who entered! The winners will be crowned at the ICMI Contact Center Expo in Orlando, October 24 - 27th, 2002. Here are the finalists for each category:
Individual Awards
Best Contact Center Agent
Darren Anson, Frontier
Amanda Bickley, WebMD Health Services
Gloria Felts, WebMD Health Services
Tiffany Ireland, WebMD Health Services
Jessica Williams, WebMD Health Services
Best Contact Center Manager
Patricia Hanley, UPMC Health Plan
Bonita Hoermann, United Healthcare
Sarah Koop, WebMD Health Services
Trish Panibio, Peak Support
Best Contact Center Supervisor
Jaba Chincharauli, Frontier
Clark Lindstone, United Healthcare - Provider Services Operations
Kathryn Thomas, Navy Federal Credit Union
Darlene Unger, Showdown Displays
Best Contact Center Trainer
Pat Ricken, Transparent BPO
Customer Hero Award
Davy Kesner, Frontier
Darlene Unger, Showdown Displays
Group Awards
Best Contact Center Culture
Alorica
Navy Federal Credit Union
OneCause - Customer Service Team
Showdown Displays
UPMC Health Plan Member Services
Best Digital Customer Experience
Concentrix & Grypp Corp
Hallmark Care
ibex
Nationwide Insurance - Personal Lines Servicing
Newfold Digital - Contact Center
Best Learning and Development Program
Alorica
Liveops
Trex - Training & Development Team
Best New Technology Solution
Grypp Corp & Concentrix
Infinity - Conversation Analytics
Observe.AI
UPMC Health Plan - Member Services
Verint
Best Outsourcing Provider
Callzilla
Liveops
Peak Support
Simply Contact
Best Strategic Value to the Organization
Concentrix & Grypp Corp
Gusto
Intuit CGCS BPR & Continuous Improvement Team
Nationwide Insurance - Underwriting and Processing Simplification Team
Best Small Contact Center
OneCause Customer Service Team
Society for Human Resource Management Knowledge Center
Best Medium Contact Center
DHL Express UAE - Contact Center Team
Showdown Displays
Visions Federal Credit Union Contact Center
WebMD Health Services
Zeiders Enterprises, Inc.
Best Large Contact Center
ACT Customer Support
Avetta
MSC Industrial Supply
Newfold Digital
UnitedHealthcare - Provider Services
You can register for the ICMI Contact Center Expo here.
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