You've done the work. Now get the recognition.
The ICMI Global Contact Center Awards celebrate the teams and leaders raising the bar in contact centers. If you've driven impact, improved experiences, or built something worth sharing, this is your time to shine! The 2026 nomination process will officially open on April 8.
Why This Matters
Your team deserves more than a quiet "good job." Participating in ICMI's prestigious contact center awards program gives you a chance to:
- Recognize the people behind your results
- Benchmark against your peers
- Show leadership the impact you're driving
How it Works
- Review the categories and choose up to 3 for your team.
- Start your entry when the portal opens on April 8 (you can save your work and come back anytime).
- Submit by the May 29 deadline.
- That's it!
Is This For You?
Think you're not ready? Most people feel that way.
Here's the truth:
- Many finalists and winners get recognized on their first try!
- We're looking for real impact, not perfection
- The process of applying is a great learning experience and morale boost, regardless of the outcome
Don't be afraid to take the first step. Get started and you can refine as you go.
Key Dates for 2026
- Call for Nominations Opens: April 8, 2026
- Call for Nominations Closes: May 29, 2026
- Finalists Announced: July 23, 2026
- Final Round Materials Due: August 20, 2026
- Winners Announced: October 28, 2026
Learn more about submission deadlines and the round two process.
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