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Learn more about former finalists and winners!


2016 Finalists Announcement: Press Release

2016 Winners Announcement: Press Release

2017 Finalists Announcement: Press Release

2017 Winners Announcement: Press Release

2017 Finalist Videos: YouTube Playlist

Winner Profile: Want to Delight Your Customers? Put Your People First

Winner Profile: A Recipe for Award-Winning Chat Support

Winner Profile: How to Use Social Media to Educate, Empower, and Inform Customers

Winner Profile: Want to Improve Quality? Ditch the Score

Winner Profile: How UPMC Health Plan Reduced New Hire Attrition By 25%

Winner Profile: Expert Advice for Measuring and Improving Employee Engagement